Steps to resolving your computer problems:
- Close all programs and restart your computer
- Try the process again
- If the problem is still occurring, have the following information ready when you contact the support desk:
- any error messages
- program you are using when the error occurs
- what you were trying to accomplish when the error occurs
- Any recent changes to your computer
- Number of users affected
- Business impact and any applicable deadlines
- Contact the OfficeCare support desk in one of three available methods:
Email:
support@officecare.com | Phone:
513.744.2580 | Existing Customers-OfficeCare Support Portal
Support.officecare.com (have your user-id and password ready) |
After Hours Emergency Support and Holiday Support
For after hours emergency support, please call 513-744-2580 and choose emergency after hours support. The engineer on call will receive your voicemail and return your call within one hour.
The
Support@OfficeCare.com address is not checked after hours—please direct all after hours emergency support to the telephone support line.
Escalations
If you do not receive a response to your request in a timely manner, please escalate your incident by calling OfficeCare at 513-831-2813, option “0” to speak to an OfficeCare representative.
If you have an incident number, please have it available.
